Customer Service Policies
Friendly Support from Our Family to Yours
We’re a small family farm, and we aim to treat you like one of our own (don’t worry — the family members we really like!). Great service is just as important to us as great popcorn, so here’s a quick summary of what to expect when you order from Free Day Popcorn.
Order Notifications
When you place an order, you’ll receive an automatic confirmation email. If you don’t see it within a few hours, check your spam folder or contact us. Once your order is packed, you’ll get a shipping notification with tracking. You’ll also be notified when your package is out for delivery and when it arrives.
Want to manage your notifications? Create an account to view orders and set preferences.
Shipping Policies
Most orders ship within 1–2 business days. During busy times, it may take up to 5 business days. We use UPS Ground and USPS depending on package weight.
Local? Use code LOCALPICKUP at checkout to skip shipping fees. We’ll contact you when your order is ready. Accidentally use the code and need it shipped? No problem — we’ll invoice for shipping and send your order once that’s covered.
Return & Refund Policy
Since popcorn is a food product, we don’t accept returns — but we always want you to be happy. If something’s wrong, contact us within 30 days and we’ll make it right with a replacement or refund.
Refunds apply to damaged or incorrect orders — not taste preferences.
Damaged Items
If your order arrives damaged, we’re so sorry! Just send a photo to info@freedaypopcorn.com, and let us know if you’d prefer a refund or replacement. We’ll take care of it fast.
Privacy & Payment Security
Your privacy is important to us. We’ll never share or sell your information. Payments are processed securely using Shopify’s encrypted checkout.
More Policies
Still have questions?
Contact us — we’re here to help, and we’re so glad you’re popping with us! 🌽
