Customer Service Policies
Friendly Support from Our Family to Yours
We’re a small family farm, and we aim to treat you like one of our own (don’t worry — the family members we really like!). Great service is just as important to us as great popcorn, so here’s a quick summary of what to expect when you order from Free Day Popcorn.
Order Notifications
When you place an order, you’ll receive an automatic confirmation email. If you don’t see it within a few hours, check your spam folder or contact us. Once your order is packed, you’ll get a shipping notification with tracking. You’ll also be notified when your package is out for delivery and when it arrives.
Want to manage your notifications? Create an account to view orders and set preferences.
Shipping Policies
Most orders ship within 1–2 business days. During busy times, it may take up to 5 business days. We use UPS Ground and USPS depending on package weight.
Local? Use code LOCALPICKUP at checkout to skip shipping fees. We’ll contact you when your order is ready. Accidentally use the code and need it shipped? No problem — we’ll invoice for shipping and send your order once that’s covered.
Return & Refund Policy
Return & Refund Policy
Thank you for choosing Free Day Popcorn. We’re a small family farm, and we stand behind the quality of every batch we pack. Because our popcorn is a perishable food product, we do not accept standard returns (for example: “I didn’t like the flavor” or “Change of mind”). However, your satisfaction matters to us.
Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please email us at info@freedaypopcorn.com with your order number and a photo of the item within 30 days of delivery.
Once we verify the issue, you’ll have the choice of:
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A full refund, or
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A replacement, shipped at no additional cost.
Return Cost & Method
If you bring the item to our shop for inspection and return in person, you will not be charged a return shipping fee (i.e., the return cost to you is free).
This “in-store” or “on-site pickup/inspection” return method ensures we can evaluate food items safely.
Return Window
Please contact us within 30 days of delivery for a refund or replacement. That said, all defective replacements or refunds must be coordinated with us before we ship anything back.
Restocking Fee
No restocking fee is charged for verified defective or incorrect orders.
Contact Us
If you have any questions or concerns about your order, don’t hesitate to reach out. We’re grateful for your support of our family farm.
Damaged Items
If your order arrives damaged, we’re so sorry! Just send a photo to info@freedaypopcorn.com, and let us know if you’d prefer a refund or replacement. We’ll take care of it fast.
Privacy & Payment Security
Your privacy is important to us. We’ll never share or sell your information. Payments are processed securely using Shopify’s encrypted checkout.
More Policies
Still have questions?
Contact us — we’re here to help, and we’re so glad you’re popping with us! 🌽
