Customer Service Policies

Customer Service Policies

Here's a helpful summary of our customer service policies to help you feel confident about purchasing from Free Day Popcorn. We're a small family farm and aim to provide you with outstanding customer service and treat you like one of the family (don't worry: the family members we really like!).

Order Notifications

When you place an order, you will receive an automated order confirmation. Typically, these are send immediately. If you do not receive confirmation within a few hours, please contact us to verify that we have received your order. Once we have your order ready to ship, you will receive a shipping confirmation with tracking number. Please allow up to 24 hours for tracking information to update and show movement. A notification will be sent when your order is our for delivery and again when it has been delivered. You can manage your notification preferences by creating an account on our website.

Shipping Policies

We ship items purchased online as quickly as possible. Typically, items will ship within 2 business days. However, during peak shopping seasons, please allow up to 5 days to receive a shipping notification.

We ship via UPS Ground and USPS. Shipping costs are calculated by shipping weight. If your shipping costs seems unreasonably high, please contact us so we may see if there is a more economical shipping option.

Local customers may waive shipping fees by using code LOCALPICKUP at checkout. We will contact you when your order is ready for pick up. If the code is used by mistake and you need the order ship, an additional invoice will be emailed to you with the exact shipping fees. Orders will not ship until shipping fee has been paid.

Return Policy

Due to the food nature of our products, returns are not accepted. However, if you have any issues with any of our products, please contact us within 30 days of order date and we'll make it right. Possible solutions include: refund to your original form of payment or replacement of items.

Damaged Items Policy

First off, we're so sorry! We do our best to package all orders to prevent damage but sometimes accidents happen in transit. Please take a photo of the damage and email it to us Let us know if you prefer a replacement or a refund.

Privacy Policy

We value your privacy. Read about it here.

Full policies:

* Refund policy
* Privacy policy
* Terms of service
* Shipping policy